NHS App Training
A hands-on workshop to help participants download, register and use the NHS App to access healthcare services.
Programme Description
The Life Manual is a life management coaching course built around the concept that life is a game — and like any game, you need rules, a strategy, and awareness of the playing field. This course uses the Wheel of Life to guide participants through the eight essential areas of life: personal growth, health, relationships, finances, career or business, spirituality, physical space, and digital identity.
Participants will explore how they currently spend their time, energy, and attention, and how they can realign these with their values and goals. Through guided self-reflection, guest speakers, vision board creation, and practical tools, participants will gain clarity, structure, and confidence to lead themselves effectively — in both the first and second halves of life.
Programme Structure
This training is designed to help participants understand, install, and confidently use the NHS App to manage their healthcare more independently and effectively. Whether they're new to digital tools or simply need guidance, the session provides step-by-step support with hands-on instruction.
Introduction
We begin with an overview of what the NHS App is, how it works, and why it matters — from booking GP appointments to viewing medical records. Participants will gain a clear understanding of the app’s purpose and benefits.
Download & Install
Participants are guided through accessing the App Store or Google Play, downloading the NHS App, and checking device compatibility. Extra support is given for those unfamiliar with smartphones or app stores.
Registration
We walk through the NHS login process, including how to create an account, log in, and verify identity using accepted documents such as a passport, driving license, or biometric residence permit.
Linking Services
Once registered, participants are shown how to connect the app to their personal NHS health record using their NHS number or a practice-specific ODS code, ensuring access to full features.
App Walkthrough
This section provides a live demonstration of key functions, including how to book and cancel appointments, request repeat prescriptions, and view test results or health records.
Support & Troubleshooting
We end with a Q&A and support segment, offering guidance on privacy settings, what to do if you’re locked out, and where to go for further help. Participants leave with added confidence and a takeaway guide for reference.
Programme Benefits
- Book and cancel GP appointments quickly and easily
- Order repeat prescriptions without needing to call or visit the practice
- View your medical records, including test results, securely from your phone
- Access NHS services safely with secure login and ID verification
- Save time and manage your healthcare anytime, anywhere
- Stay informed, connected, and in control of your health